Explore a compelling conference talk that delves into the world of postmortems and incident reviews in the tech industry. Join Tanner Lund from Microsoft as he presents "A Tale of Two Postmortems: A Human Factors View" at SREcon19 Asia/Pacific. Follow the journey of the fictional company "Potato Systems" as they grapple with the aftermath of a catastrophic incident, highlighting the stark differences between Safety I and Safety II approaches. Gain valuable insights into why many companies struggle with their postmortem processes and discover a more effective method backed by scientific research and proven in high-stakes industries. Learn about complex systems, the importance of thorough interviews, and engaging discussions that can lead to meaningful improvements in incident prevention and response. This 30-minute presentation offers a unique perspective on how to transform postmortems from burdensome tasks into powerful tools for organizational learning and growth.
Overview
Syllabus
Intro
Postmortems
Themes
What happens next
Why postmortems
Complex systems
Postmortem 2 Interviews
Postmortem 3 Discussion
Taught by
USENIX