Revolutionizing Insurance Customer Service with Advanced AI Chatbot

Dive into a 35-minute talk by Eduardo Fernandez and Manuel Valero Méndez from Santa Lucía Insurance Co., exploring their groundbreaking journey in revolutionizing insurance customer service through advanced AI chatbot technology. Learn how they leveraged Databricks' evaluation capabilities to develop a highly effective chatbot based on Retrieval-Augmented Generation (RAG). Discover the significant improvements in agent productivity and customer service quality achieved through this innovative approach. Gain insights into the challenges faced, lessons learned, and strategies employed during the transition from concept to production. Understand how this AI integration has set new standards in the insurance industry, demonstrating the transformative potential of GenAI for business growth. Explore additional resources on LLM and MLOps, and connect with Databricks through various social media platforms for more cutting-edge insights in the field of data science and AI applications.