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Coursera Project Network

Generative AI with Vertex AI: Build a customer chatbot

Coursera Project Network via Coursera

Overview

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In this 1 hour long project-based course, you will learn how to leverage Vertex AI to summarize and classify text and build a chatbot for a financial institution. We will analyze customer support calls and build a customer support chatbot. We will learn how to use the Vertex AI console in addition to building our own programs in Google Colab calling the various APIs and pre-trained models. This course is aimed at learners who are looking to get into leveraging cloud language AI solutions through Vertex AI. The prerequistes are having a Google cloud account, have some basic knowledge of Google Cloud Vertex AI console (the UI for this is simple and very intuitive even if a learner has not encountered it before), a basic working knowledge of Python including how to call functions, how to import Python modules, how to set variables, how to install Python modules, how API calls work in Python.

Syllabus

  • Project Overview
    • Learners will learn how to leverage NLP particularly text classification, summarization, and a chatbot through both the Google Cloud Vertex AI console interface and with the Google Cloud APIs in a Jupyter Notebook to gain insights into their customer service communications.

Taught by

Emmanuel Acheampong

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