Explore the ITIL Service Operation framework in this comprehensive 90-minute tutorial. Learn about key processes including Event Management, Incident Management, Request Fulfillment, Access Management, and Problem Management. Discover the roles of IT Operations Control, Facilities Management, Application Management, and Technical Management in delivering effective and efficient IT services. Gain insights into managing the daily health of IT services, handling disruptions, resolving issues, and fulfilling user requests. Understand how Service Operation fits into the broader ITIL framework and its importance in maintaining ongoing service delivery. Suitable for ITIL certification preparation, this tutorial covers essential concepts for IT service management professionals.
Overview
Syllabus
ITIL Service Operation Introduction (ITIL Certification Training 2018).
ITIL Service Operation Processes - I (ITIL Certification Training 2018).
ITIL Service Operation Processes - Request Fulfillment (ITIL Certification Training 2018).
ITIL Service Operation Processes - Problem Management (ITIL Certification Training 2018).
ITIL Service Operation Processes - Access Management (ITIL Certification Training 2018).
ITIL Service Operation Functions - Service Desk (2018).
ITIL Service Operation Function - Technical Management (2018).
ITIL Service Operation Function - Application Management (2018).
ITIL Service Operation Function - IT Operations Management (2018).
Taught by
ITIL School
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Reviews
4.5 rating, based on 2 Class Central reviews
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It was very good or its a good course that everyone can study ,even though it is a bit difficult .but I'm eager to learn or going further with your courses.
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Zaid MkangwaThe course content is well arranged. Any IT professional can easily understand it and implement what has been taught in this course.
