Driving Personalized Interactions Across the Customer Journey

Discover how to orchestrate cross-channel customer journeys and design event-triggered interactions throughout the entire customer lifecycle in this 24-minute session from Microsoft. Learn to leverage Customer Insights for a unified view of your customers and combine it with Customer Journey Orchestration to enable real-time, event-based, omnichannel journeys powered by AI content recommendations and insights. Gain knowledge on creating relevant digital and physical interactions in real-time to enhance customer experiences. Explore additional resources, including in-depth content and training, product information for Dynamics 365 Marketing, and upcoming release notes. Connect with Microsoft experts or local Dynamics 365 partners for further assistance in implementing these strategies.