Cross Generative AI: New Opportunities for AI in Customer Service

Explore a 52-minute conference talk from Data Con LA 2023 where Anuj Bhalla, Founder & CEO of serviceMob, delves into the transformative potential of Cross-Generative AI (X-Gen AI) in customer service. Learn how the convergence of human capabilities and generative AI technologies can revolutionize service delivery through better analytics and integrated systems. Discover why traditional AI implementations, despite decades of investment in voice recognition and process automation, have fallen short due to fragmented technology stacks. Understand the critical balance between enhancing human performance and leveraging AI capabilities to create effortless customer experiences driven by integrated data and information. Examine how X-Gen AI enables unprecedented improvements in productivity, satisfaction, and cost optimization within high-throughput customer service environments. Gain insights into achieving an equilibrium that simultaneously addresses customer needs, empowers service agents, and enables organizations to deliver contextually appropriate experiences through the strategic implementation of comprehensive analytics and intelligence.