Support and Kanban Structure in Client Management - How They Work Together

Explore the integration of Support and Kanban models in Drupal project management through this 41-minute session from the Drupal Association. Gain insights into the Support and Maintenance model, its benefits for clients, and how it works in conjunction with Kanban methodology. Learn about estimation techniques for support projects, managing uptime/downtime issues, and handling Drupal security updates across multiple projects. Discover the vital role of Kanban in support project management and strategies for managing support capacity. This talk is ideal for project managers, product managers, scrum masters, account managers, executive sponsors, and contributors interested in optimizing their support and maintenance processes for Drupal projects.