Overview
Discover how to leverage behavioral science and consumer psychology to create more engaging app experiences in this 25-minute conference talk from Playtime San Francisco 2017. Explore applied insights presented by Evelyn Gosnell, Lead Behavioral Researcher at Irrational Labs, as she delves into topics such as user behavior influences, notification strategies, unintended consequences, and aligning intentions. Learn about the impact of stress and frustration on user experience, the reasons behind app uninstallations, and the importance of sustainable practices in the industry. Gain valuable knowledge on metrics, customer lifetime value, and building trust in digital products. Examine real-world examples from companies like Facebook, Mango Health, United Airlines, and LinkedIn to understand how behavioral science principles can be applied to app design and development.
Syllabus
Intro
Luggage Carousel
White Line
Notifications
BF Skinner
Facebook Notifications
Unintended Consequences
Group A makes more errors
Average time to refocus
Stress and frustration
Snowball
Why people uninstall apps
How sustainable is this industry
Aligning Intentions
Sending Notifications
Mango Health
Hydrate
United Airlines
ShapeUp
Habits
Metrics
Trello
LinkedIn
Different metrics
Short term metrics
Customer lifetime value
Increasing trust
Relationships
Example
Code of Ethics
Signifier
Taught by
Android Developers