What you'll learn:
- Understand the fundamentals of retail banking and its role in the economy.
- Learn how banks make money through interest and fees.
- Explore different banking channels, including branches, call centers, relationship managers and digital banking.
- Master key retail banking products like transaction & savings accounts, loans, and credit cards.
- Discover the importance of customer service and lending operations.
- Gain insights into payment operations and credit collections.
- Understand financial crime prevention strategies in retail banking.
- Explore the roles of finance, treasury, and technology in banking.
- Learn about compliance, legal, and risk management in retail banking.
- Analyze the importance of credit and operational risk.
- Discover key metrics used to measure retail banking performance.
- Explore the future trends shaping retail banking and digital transformation.
Why settle for just understanding the basics of retail banking when you can develop practical skills that can lead to incredible career opportunities in an industry that employs over 27 million people globally?
Imagine being the go-to expert who not only grasps the complexities of how retail banking works but also understands the intricate details of: channels, retail banking products, and operations teams and enablement teams that perform the behind the scenes work of retail banking. Right through to the fundamentals of credit risk and operational risk in retail banking.
In today's fast-paced financial world, banks all around the World are seeking individuals with a deep understanding of the fundamentals of banking, risk, finance and technology.
This course is your gateway to becoming a retail banking expert and opening up a wide range of career opportunities. (Note:this course requires basic banking knowledge. I recommend starting with my course:BankingFundamentals, first.)
Whether you’re just starting out or seeking to advance your career, this course will equip you with the knowledge and skills that are in high demand.
I offer you many years of experience in the financial sector, and Ibring real-world insights into the challenges and opportunities within banking.
I don’t just teach theory; I offer real-world experience, insightful lectures, and a grounded, practical approach that has earned me recognition as a leading instructor on Udemy. My expertise spans banking, digital transformation, technology, and financial crime, ensuring that you receive a comprehensive and actionable education that’s directly applicable to today’s financial landscape.
By the end of this course, you'll not only understand the fundamentals of retail banking but also be able to navigate some of its complexities, from the intricacies of channels right through to the important role that credit risk and operational risk play in keeping a bank running. Whether you’re looking to break into the industry or elevate your current role, this course will set you apart as a knowledgeable, skilled professional ready to thrive in the world of banking.
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Imagine possessing many years of industry knowledge in just a few hours?
Whether you are working in banking todayand looking to improve your skills. Or you want to pursue a career in bankingand want to develop the core skills you will need.
Either way I've got you covered.
High Level Course Structure includes:
What Is Retail Banking? Discover the world of retail banking and how it serves individuals and small businesses, providing essential financial services that shape everyday life.
Role of Retail Banking in the Economy Understand the pivotal role retail banks play in economic growth, supporting businesses, individuals, and communities with financial solutions that drive progress.
Banking Channels: Branches, Call Centers, ATMs, Relationship Managers, & Digital Banking Learn how retail banks provide customer access through multiple channels—physical branches, call centers, ATMs, relationship managers, and digital banking platforms—offering convenient and personalized services to meet customer needs.
Retail Banking Products Explore the core products offered by retail banks that cater to both individual and business customers. From transaction accounts that facilitate daily banking, to savings accounts designed for wealth accumulation, credit cards for flexible spending, personal loans for financial milestones, mortgages for home ownership, and business loans that support entrepreneurial growth—retail banks offer a suite of products to meet diverse financial needs.
Services Gain insight into the wide range of services offered by retail banks, from wealth management to financial advice, all designed to meet diverse customer needs.
Pricing Discover how banks set pricing for products and services, balancing profitability with customer value to remain competitive in the market.
Retail Banking Operations: Dive into the essential operational teams that keep a retail bank running smoothly. From customer service operations ensuring exceptional client experiences, to lending and payment operations managing the flow of loans and transactions, credit collections recovering overdue payments, and financial crime teams safeguarding against fraud and illegal activities.
Enablement Functions: Finance, Treasury, Technology, Compliance & Legal, HR, Marketing, and Strategy Explore the key functions that enable a bank's success, from finance and treasury to HR, marketing, strategy, and more, ensuring smooth operations and long-term growth.
Key Metrics Learn the essential metrics that retail banks use to measure success, from financial performance to customer satisfaction and operational efficiency.
Segments Explore customer segmentation in retail banking, and how banks tailor their services and products to meet the unique needs of different customer groups.
Future of Retail Banking Take a look at the trends shaping the future of retail banking, from digital transformation to evolving customer expectations and sustainability.
DX in Retail Banking Discover how digital transformation (DX) is revolutionizing retail banking, enhancing customer experiences, and streamlining bank operations through cutting-edge technology.
What’s included in the course?
High-Quality Video Lectures:where you'll learn in plain speak the fundamentals of banking...this isn't about confusing you with jargon, but creating a learning environment where you can learn the fundamentals of banking- quickly.
Downloadable Handouts &Resources: which will help you to enhance your understanding and retention of the key concepts.
Quizzes and Assignments: to help validate your learning and help you develop practical skills in banking.
Lifetime Access with NO Expiration: so you can learn at your own pace, and you can come back at any time you feel unsure or you need a refresher.
What ELSEis included in the course?
Lecture Summaries:an easy to understand wrap up of each lecture to help you round out your knowledge on each topic.
Completion Certificate:Your Udemy Certificate of Completion - which you can share on LinkedIn and get recognized for mastering this highly valued skillset.
Are you ready for the challenge?
Are you ready to elevate your career and become an extraordinary banking professional?
You'll get lifetime access to this course and it comes with a 30-day money-back guarantee! That means, if you aren’t completely satisfied with your purchase, you'll get a refund - no questions asked.
Remember:The greatest gift you can give yourself is the gift of investment. Invest in you. You're worth it.
I'm looking forward to seeing you inside this course!
