Course description
In this course, you will learn how to view important information about troubleshooting an Amazon EC2 Windows instance. You can use this information to help troubleshoot common issues and provide effective support case details if you need to escalate to Amazon Web Services (AWS) Support.
• Course level: Fundamental
• Duration: 30 minutes
Activities
This course includes presentations, troubleshooting scenarios, and helpful resources.
Course objectives
In this course, you will learn to:
• Recognize and resolve issues with Amazon EC2 Windows instances.
• Employ best-practice troubleshooting methodologies when investigating issues with Amazon EC2 Windows instances.
• Locate and apply available AWS Support documentation for issues with Amazon EC2 Windows instances.
• Recognize and record relevant information to escalate Amazon EC2 Windows instance issues to the AWS Support team.
Intended audience
This course is intended for:
• Engineers who manage Amazon EC2 Windows instances
Prerequisites
We recommend that attendees of this course have:
• Basic knowledge of the AWS console and Amazon EC2 instances
 
Course outline
• Obtaining Information About Your Instance
• Monitoring Amazon EC2 Windows Instances
• Troubleshooting Amazon EC2 Windows Instances
• Amazon EC2 Console Troubleshooting Tools
• Potential Amazon EC2 Windows Issues
• Common Messages When Working with an EC2 Instance
• Troubleshoot: AMI and Instance Type Issues
• Troubleshoot: Windows Having Trouble Booting
• Troubleshoot: Unable to Connect by Remote Desktop
• Getting Help
