Course description
In this course, you will learn how to gather information about Amazon Virtual Private Cloud (Amazon VPC) services and use this information to help troubleshoot common issues. These issues include connections failing, tunnel stability, and performance. You will also learn how to provide effective support case details if you need to escalate to Amazon Web Services (AWS) Support.
This course will give you the resources to help you address support issues independently. It will also give you the resources to potentially expedite resolution through shared troubleshooting approaches.
- Course Level: Intermediate
- Duration: 1 Hour
Activities
This course includes presentations, troubleshooting scenarios, and helpful resources.
Course objectives
In this course, you will learn to:
- Recognize and resolve issues with Amazon VPC.
- Employ best-practice troubleshooting methodologies when investigating Amazon VPC issues.
- Locate and apply available AWS Support documentation for Amazon VPC issues.
- Recognize and record relevant information to escalate Amazon VPC issues to the AWS Support team.
Intended audience
This course is intended for:
- Engineers who manage an Amazon VPC environment
Prerequisites
We recommend that attendees of this course have:
- Basic knowledge of the AWS Management Console
- Basic knowledge of Amazon VPC
- Basic knowledge of firewall, routing, network troubleshooting, and using the command line tool
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Course outline
Module 1: How to Use This Course
Module 2: Introduction
- Overview of Amazon VPC
- Gathering Information with the AWS Management Console
- Gathering Information Using AWS CLI
Module 3: Troubleshooting
- General Problem Determination
- Amazon VPC Troubleshooting Tools
- Troubleshooting Communication Issues
- Troubleshooting Issues with AWS Interface Endpoints
- Troubleshooting Unable to Delete VPC Resources
Module 4: Getting Help
- Resources
- Support
- Feedback
