In this course, you will learn how to gather information about Amazon CloudWatch and use this information to help troubleshoot common issues. You will also learn how to provide effective support case details if you need to escalate to Amazon Web Services (AWS) Support.
This course will give you the resources to help address support issues independently. It will also provide resources you can use to try to expedite resolution through shared troubleshooting approaches.
   •   Course level: Intermediate
   •   Duration: 1 hour
Activities
This course includes presentations, demonstration videos, troubleshooting scenarios, and helpful resources.
Course objectives
In this course, you will learn to:
   •   Recognize and resolve issues with CloudWatch.
   •   Employ best-practice troubleshooting methodologies when investigating CloudWatch issues.
   •   Locate and apply available AWS Support documentation for CloudWatch issues.
   •   Recognize and record relevant information to escalate CloudWatch issues to the AWS Support team.
Intended audience
This course is intended for:
   •   Engineers who manage a CloudWatch environment
Prerequisites
We recommend that attendees of this course have:
   •   Basic knowledge of the AWS Management Console
   •   Basic knowledge of CloudWatch
   •   Basic knowledge of logs, events, troubleshooting, and command line tool usage
Course outline
Module 1: How to Use This Course
Module 2: Introduction
   •   Overview of CloudWatch
   •   Gathering Information with the CloudWatch Console
   •   Gathering Information Using the AWS CLI
   •   Monitoring CloudWatch
Module 3: Troubleshooting
   •   General Problem Determination
   •   Troubleshooting CloudWatch Metrics
   •   Troubleshooting CloudWatch Alarms
   •   Troubleshooting CloudWatch Agent and CloudWatch Logs
   •   Troubleshooting EventBridge or CloudWatch Events
Module 4: Getting Help
   •   Resources
   •   Support
   •   Feedback
