In this course, you will learn how to gather information about AWS VPN services and use this information to help troubleshoot common issues such as connections failing, tunnel stability, and performance. You will also learn how to provide effective support case details if you need to escalate to Amazon Web Services (AWS) Support.
This training will help empower you to independently address support issues and potentially expedite resolution through shared troubleshooting approaches. This training will supplement, not supplant, existing customer-facing documentation and is intended to proactively provide opportunities to familiarize yourself with available content and approaches before an emergent need arises.
- Course Level: Intermediate
- Duration: 1 Hour
Activities
This course includes presentations, troubleshooting scenarios, and helpful resources.
Course objectives
In this course, you will learn to:
- Recognize and resolve issues with AWS VPN
- Employ best-practice troubleshooting methodologies when investigating AWS VPN issues
- Locate and apply available AWS Support documentation for AWS VPN issues
- Recognize and record relevant information to escalate AWS VPN issues to the AWS Support team
Intended audience
This course is intended for:
- Engineers who manage AWS Site-to-Site VPN connections
- Engineers who manage AWS Client VPN connections
 
Prerequisites
We recommend that attendees of this course have:
- Basic knowledge of the AWS Management Console
- Basic knowledge of Amazon Virtual Private Cloud (Amazon VPC) and AWS VPN
- Basic knowledge of firewall, routing, network troubleshooting, and command line tool usage
Course outline
Module 1: How to Use This Course
Module 2: Introduction
- Overview of AWS VPN
- Gathering Information with the AWS Management Console
- Gathering Information Using AWS CLI
- Monitoring AWS VPN
Module 3: Troubleshooting
- Determining the Problem
- Troubleshooting a Connection Failing to Establish
- Troubleshooting Tunnel Stability Issues
- Troubleshooting Connectivity Issues over VPN
- Troubleshooting Performance Issues
Module 4: Getting Help
- Resources
- Support
- Feedback
