Explore the fundamentals of customer service in this comprehensive 25-hour course. Delve into the customer service workplace, essential duties, and crucial skillsets required for success in the field. Gain insights into career opportunities and learn strategies for enhancing the customer experience. Examine the responsibilities towards customers and develop a practical customer service training manual as part of the course project. Complete the course with a final exam and earn a certificate, with the option for Saylor Direct Credit.
Overview
Syllabus
- Course Introduction
- Unit 1: The Customer Service Workplace
- Unit 2: Customer Service Duties
- Unit 3: Customer Service Skillsets
- Unit 4: The Customer Service Career
- Unit 5: Improving the Customer Experience
- Unit 6: Responsibility to the Customer
- Unit 7: Course Project – Customer Service Training Manual
- Course Feedback Survey
- Certificate Final Exam
- Saylor Direct Credit
