Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Pluralsight

Service Design Service Blueprints

via Pluralsight

Overview

This course will teach you both the theory and the application of how to complete a service blueprint

Blueprinting is the trojan horses of methods to help open the mindset of service design thinking and doing within organizations. In this course, Service Design Service Blueprints, you’ll learn to how to complete a blueprint with confidence. First, you’ll explore how to complete a journey map.. Next, you’ll discover how to map the interactions that are happen in the backstage to serve the frontstage. Finally, you’ll learn how to complete a blueprint.. When you’re finished with this course, you’ll have the skills and knowledge of a service designer needed to conduct and complete the creation of service blueprints.

Syllabus

  • Course Overview 1min
  • Typology of Journey Maps and Blueprints 29mins
  • The Doing of Blueprinting 40mins

Taught by

Gerry Scullion

Reviews

Start your review of Service Design Service Blueprints

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.