- Module 1: Learn about the pricing models for Microsoft cloud services and how Microsoft 365 is available through various licensing and billing options to meet the needs of people and organizations.
By the end of this module, you'll be able to:
- Describe the pricing models available for Microsoft cloud services
- Describe billing management features such as billing frequency and methods of payment
- Describe the differences between base licensing and add-on licensing
- Module 2: Learn about how people and organizations can get the most out of their technology through Microsoft 365 support offerings and help improve Microsoft 365 services.
By the end of this module, you'll be able to:
- Describe the support offerings available for Microsoft 365 and how to create a support request
- Describe service level agreement (SLAs) concepts
- Identify how to track service health through the Microsoft 365 admin center
- Describe how organizations can provide feedback on Microsoft 365 products and services
Overview
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Syllabus
- Module 1: Module 1: Describe Microsoft 365 pricing, licensing, and billing options
- Introduction
- Explore pricing models for Microsoft cloud services
- Explore the billing and bill management options
- Explore the available licensing and management options
- Knowledge check
- Summary and resources
- Module 2: Module 2: Describe support offerings for Microsoft 365 services
- Introduction
- Explore support options for Microsoft 365 services
- Explain service level agreement (SLAs) concepts
- Identify how to track the service health status
- Explore how organizations can share feedback on Microsoft 365 services
- Knowledge check
- Summary and resources