- Module 1: What is Microsoft 365?
- List the capabilities of Microsoft 365
- Understand the value provided by Microsoft 365 solutions
- Name the Microsoft 365 subscription options
- Create a Microsoft 365 trial organization
- Explore the Microsoft 365 Fundamental exam study areas and learning paths
- Module 2: Identify licensing options available in Microsoft 365
- Identify licensing options available in Microsoft 365
- Describe the available licensing and management options for Microsoft 365
- Describe additional capabilities available when a customer purchases Azure Active Directory P1, Azure Active Directory P2, and Azure AD Basic
- Plan, predict, and compare pricing
- Describe the Cloud Solution Provider (CSP) pricing model for Windows and Microsoft cloud services
- Explain available billing and bill management options including billing frequency and methods of payment
- Optimize costs based on licensing options
- Module 3: Describe support offerings for Microsoft 365 services
- Describe support offerings for Microsoft 365 services
- Describe how to create a support request for Microsoft 365 services
- Describe service level agreements (SLAs) concepts, use cases for SLAs, SLA tiers, roles, and responsibilities
- Determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
- Describe how organizations can communicate with Microsoft by using UserVoice
- Module 4: Describe the service life cycle in Microsoft 365
- Describe the service lifecycle in Microsoft 365
- Describe private, public preview, and General Availability (GA) options
- Describe use cases and capabilities for the Microsoft 365 Roadmap portal
- Module 5: In this module, you’ll see how the cloud-only and hybrid deployments require different approaches and how an organization approaches migrating systems with older versions of Office, Windows, and Office Server to Microsoft 365.
- The considerations to keep in mind when selecting a cloud service.
- Terminology associated with adopting a cloud service.
- The difference between cloud-only and hybrid migration models and how to choose between them.
- When an organization might want to move systems with older operating systems and Microsoft Office directly to Microsoft 365 instead of upgrading legacy software.
In this module, you will:
Upon completion of this module, the learner will be able to:
Upon completion of this module, the learner will be able to:
Upon completion of this module, the learner will be able to:
In this module, you will learn:
