- Module 1: Understanding of what is included in Microsoft Phone System, what is needed to make and receive phone calls, how to plan for phone system devices, phone system features, and planning for cloud voicemail.
- Gain an understanding of how to plan for a basic phone system.
- Gain an understanding of how to plan for advanced Teams calling options.
- Module 2: Microsoft Teams relies on network connectivity, and for real-time voice, video, and sharing, good network performance is key to a good user experience. In this module, we go over what the Teams real-time network requirements are, how you can plan and test your network, and how you can design and configure your network to optimize the Teams real-time media performance.
- Understand Teams network requirements
- Determine network requirements using the Teams Network Planner
- Perform a network analysis using the Teams Network Assessment Tool
- Design local internet breakout
- Design and Validate Split Tunnel VPN
- Optimize WiFi
- Limit Teams Bandwidth Use with Media Bit Rate configuration
- Optimize media flow over the LAN and WAN with QoS
- Module 3: In this module, you'll learn how to plan, configure, and migrate Skype for Business Server Enterprise Voice users and devices to Microsoft Teams. This will allow you to gradually move people from on-premises to the cloud, while maintaining the ability to call internally and externally during the migration. You can also continue to make use of personal and meeting room devices.
- Understand how Skype and Teams interact
- Plan implementation of Skype for Business Server Hybrid
- Describe the pre-requisites required for migration
- Configure Skype for Business Server Hybrid
- Migrate users and devices to Teams
- Module 4: Teams Phone requires some configuration before users can make calls, receive calls, and use all the features. Microsoft Calling plans or Operator Connect for your PSTN must be configured before phone numbers can be assigned to users.
- Configure Emergency Calling Addresses
- Manage Microsoft Calling Plan Numbers
- Configure and Manage Operator Connect Numbers
- Understand phone system policies and the features you need to configure them
- Configure Audio Conferencing and Communication Credits
- Module 5: Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to setup auto attendants and call queues.
- Describe the differences between auto attendants and call queues.
- Design an auto attendant to gather information from callers.
- Explain how to set up auto attendants to implement your plan.
- Demonstrate how to plan call queues to manage many callers.
- Describe how to configure call queues to alert agents and route calls.
- Explain how to plan licensing for auto attendants and call queues.
- Module 6: In this module, you'll learn how administrators configure Direct Routing to meet user needs for telephony through a PSTN.
- Explain how to configure and connect a Session Border Controller (SBC).
- Describe the process for configuring simple and advanced voice routing.
- Describe how to provision users, implement number translation, create, and assign dial plans.
- Explain how to configure and connect a Survivable Branch Appliance (SBA).
- Module 7: Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.
- Describe how Teams Phone interacts with other Microsoft services.
- Configure and integrate third-party policy-based compliance recording.
- Configure and integrate third-party contact center solutions.
- Design and register Voice Bots for custom developed solutions.
At the end of this module, you will be able to:
At the end of this module, you will be able to:
At the end of this module, you will be able to:
At the end of this module, you will be able to:
At the end of this module, you will be able to:
At the end of this module, you will be able to:
At the end of this module, you will be able to:
