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Microsoft

MS-700 Manage meetings and calling in Microsoft Teams

Microsoft via Microsoft Learn

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Overview

  • Module 1: Learn about different meeting solutions in Microsoft Teams, various settings and policies for Teams meetings and live events, and configuration for Audio Conferencing.

    • By the end of this module, you will be able to:

    • Understand meetings and virtual events in Microsoft Teams
    • Set up conference bridges
    • Manage meeting policies
    • Configure meeting settings
    • Manage Live events policies
    • Configure Live events settings
    • Explain Live events in Microsoft 365
  • Module 2: Learn about the process to deploy and manage Teams devices, including devices selection, required resource accounts, devices provision, and devices management with configuration profiles and device tags, and troubleshooting common issues for Teams Rooms.

    • By the end of this module, you will be able to:

    • Standardize a Teams Rooms deployment
    • Consider the right criteria when analyzing various meeting spaces
    • Create the resource account used by Teams Rooms
    • Manage device settings and firmware
    • Manage configuration profiles
    • Manage Teams device tags
  • Module 3: Learn about the calling solutions in Microsoft Teams and how to get and manage phone numbers with Calling Plans. You will also learn to manage voice settings for users.

    • By the end of this module, you will be able to:

    • Evaluate Teams calling solutions
    • Explain how to get phone numbers
    • Manage emergency addresses
    • Manage phone numbers for users
    • Manage voice settings for users
  • Module 4: Learn about various features in the Phone System and how to configure those features, including call queues, auto attendants, caller ID, and call park.

    • By the end of this module, you will be able to:

    • Create and manage resource accounts
    • Create and manage call queues
    • Create and manage auto attendants
    • Configure call park policies
    • Configure policies to manage calling capabilities
  • Module 5: Learn about the troubleshooting approaches for audio, video, and client issues in Teams, including collecting appropriate logs and identifying problems with different reports and dashboards.

    • By the end of this module, you will be able to:

    • Describe key aspects of Teams troubleshooting
    • Identify call quality issues with call analytics
    • Identify call quality issues with Call Quality Dashboard
    • Identify call quality issues with the Direct Routing Health Dashboard

Syllabus

  • Module 1: Manage meetings and virtual events experiences
    • Introduction
    • Explore meetings and virtual events in Microsoft Teams
    • Configure meeting settings
    • Create and manage meeting policies
    • Configure audio conferencing
    • Configure live events settings
    • Create and manage live events policies
    • Examine live events across Microsoft 365
    • Knowledge check
    • Summary
  • Module 2: Configure and manage Microsoft Teams devices
    • Introduction
    • Plan for Teams Rooms deployment
    • Select Microsoft Teams devices
    • Configure Microsoft 365 resource accounts for Teams Rooms
    • Remote provision and sign-in for new devices
    • Manage devices in Microsoft Teams
    • Create and manage configuration profiles
    • Manage Microsoft Teams device tags
    • Troubleshoot Teams Rooms
    • Knowledge check
    • Summary
  • Module 3: Manage phone numbers
    • Introduction
    • Evaluate Microsoft Teams calling solutions
    • Get phone numbers with Calling Plans
    • Manage emergency calling
    • Manage phone numbers for users
    • Manage voice settings for users
    • Knowledge check
    • Summary
  • Module 4: Manage Phone System for Microsoft Teams
    • Introduction
    • Explore Phone System
    • Plan and design call queues and auto attendants
    • Create and manage Teams resource accounts
    • Configure call queues
    • Configure auto attendants
    • Configure dial plans
    • Create and manage calling policies
    • Create and manage call park policies
    • Create and manage caller ID policies
    • Knowledge check
    • Summary
  • Module 5: Troubleshoot audio, video, and client issues
    • Introduction
    • Troubleshoot Teams
    • Collect and identify logs
    • Clear Microsoft Teams client cache
    • Identify issues with call analytics
    • Identify issues with Call Quality Dashboard
    • Use Power BI to analyze Call Quality Dashboard data
    • Identify issues with the Direct Routing Health Dashboard
    • Knowledge check
    • Summary

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