- Module 1: Learn how Nuance can help address client challenges in speech self-service, automation, security and biometrics.
In this module, you:
- Get an overview of Nuance solution areas, including speech self-service and automation, security, and biometrics.
- Learn how Nuance can help solve client challenges in each solution area.
- Module 2: Explore Nuance Mix, a DIY conversational AI platform, to learn how to create advanced natural conversation flows.
In this module, you'll:
- Learn how Nuance Mix technologies can work together for you.
- Explore the Nuance Mix platform.
- Learn how to get started using Nuance Mix.
- Module 3: Discover key features of Nuance Mix, a DIY conversational AI platform for building enterprise-grade solutions.
In this module, you'll:
- Learn how to build a conversational AI interaction solution, starting with learning how to understand and respond to natural language input.
- Discover the key features of Nuance Mix natural language understanding (NLU) and dialog tooling.
- Learn about the built-in learning loop that Mix uses to tune and optimize the NLU capabilities of your interactive voice response and virtual assistance applications.
- Module 4: Discover how Nuance Cloud IVR helps decrease costs and increase revenue with its human-like speech interactions and customer experience applications.
In this module, you'll:
- Discover the key features and value proposition of the Nuance Cloud IVR solution that help decrease costs and increase revenue.
- Learn how to use the Nuance Mix conversational AI tooling platform and Nuance Insights to develop and optimize a Cloud IVR application.
- Learn how to improve IVR applications and increase customer satisfaction with customer experience applications by using the out-of-the-box Nuance Insights analytics and reports.
- Module 5: Prepare for planning, design and optimization of Gatekeeper biometric authentication and fraud detection solution.
In this module, you'll:
- Learn about the identification and verification challenges and changes that are associated with the modern consumer.
- Discover the key features and value of Gatekeeper for contact center interactions.
- Learn how Gatekeeper authentication and fraud detection work.
- Learn about the business benefits of using Gatekeeper.
Overview
Syllabus
- Module 1: Module 1: Introduction to Nuance cloud solutions
- Introduction
- Security and biometrics
- Solve customer challenges
- Check your knowledge
- Summary
- Module 2: Module 2: Introduction to Nuance Mix
- Introduction
- Nuance Mix overview
- Main technologies
- Nuance Mix tooling platform
- Technology architecture
- Nuance Mix tools
- Streamline and automate processes
- Partner opportunity with Nuance Mix
- Collaborate with Nuance
- Get started with Nuance Mix
- Check your knowledge
- Summary
- Module 3: Module 3: Introduction to Nuance Mix tooling
- Introduction
- Natural language understanding
- Automatic speech recognition performance and tuning
- Dialog features
- Network integration
- Enterprise features
- Check your knowledge
- Summary
- Module 4: Module 4: Introduction to Nuance Cloud IVR
- Introduction
- Nuance Cloud IVR overview
- Evolution of voice engagement
- Nuance Cloud IVR value
- Nuance Cloud IVR features
- Nuance Mix and Nuance Insights
- Partner opportunity
- Check your knowledge
- Summary
- Module 5: Module 5: Introduction to Nuance Gatekeeper
- Introduction
- Expectations of the modern consumer
- Nuance security and biometrics
- Gatekeeper solution overview
- Business benefits
- Check your knowledge
- Summary
