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Microsoft

Configure and manage sales, and customers in Dynamics 365 Supply Chain Management

Microsoft via Microsoft Learn

Overview

  • Module 1: The order to cash process manages the life cycle of the sales process, which consists of sub processes of receiving and processing customer sales. The invoicing and accounts receivable functions in the process determine the company's cash inflows.
  • In this module, you will learn how to:

    • Perform the order to cash process.
    • Configure and use commissions.
    • Configure customer and item search.
    • Create and confirm sales quotations.
    • Create and confirm sales orders.
    • Print and post picking lists.
    • Generate and post a sales order invoice.
    • Configure order hold codes.
    • Process customer returns.
  • Module 2: Companies negotiate and agree on certain terms to be able to fix the price of items. These agreements help businesses to make correct estimations of cost of goods purchased and set a base for sales prices. By purchasing or selling goods, companies may be entitled to receive rebates, or gain royalty rewards, which can be converted to a credit note.
  • In this module, you will:

    • Maintain trade agreements.
    • Configure smart rounding.
    • Create sales agreements.
    • Use procurement policies.
    • Create purchase agreements.
    • Configure trade allowance.
    • Configure brokerage.
    • Configure royalties.
    • Configure rebates.
    • Learn about the Rebate management module.
  • Module 3: This module provides information about configure and use the intercompany trade relations and process intercompany orders in Supply Chain Management.
  • In this module, you will learn how to:

    • Configure products for intercompany trade relations.
    • Configure intercompany trade relationships.
    • Configure intercompany agreements.
    • Process intercompany orders.
    • Process intercompany direct deliveries.
    • Process intercompany charges.
    • Recognize the intercompany return order chain process.

Syllabus

  • Module 1: Configure and manage the order to cash process in Dynamics 365 Supply Chain Management
    • Introduction - Order to cash process
    • Create and confirm sales quotations
    • Create and process sales orders
    • Sales order entry scenarios
    • Sales order picking processes
    • Configure order promising
    • Configure order hold codes
    • Process customer returns
    • Configure and use commissions
    • Configure customer and item search
    • Lab - Create a sales order and work with commissions
    • Check your knowledge
    • Summary
  • Module 2: Configure and use agreements in Dynamics 365 Supply Chain Management
    • Introduction
    • Work with trade agreements
    • Create sales agreements
    • Create purchase agreements
    • Configure trade allowance management
    • Configure brokerage contract management
    • Configure royalty contract management
    • Configure vendor rebates
    • Rebate management module
    • Exercise - Create a purchase agreement
    • Exercise - Generate and process customer rebates
    • Exercise - Create trade agreements
    • Check your knowledge
    • Summary
  • Module 3: Configure and use intercompany trade in Dynamics 365 Supply Chain Management
    • Introduction
    • Intercompany trading
    • Set up intercompany trade
    • Process intercompany chain orders
    • Set up intercompany agreements and direct deliveries
    • Lab - Configure intercompany relations
    • Exercise - Process a purchase order-initiated intercompany chain
    • Exercise - Process a sales order-initiated intercompany chain
    • Exercise - Process returns in intercompany
    • Exercise - Process an intercompany direct delivery
    • Check your knowledge
    • Summary

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