Supercharge your career in operations management by learning how to develop and implement an effective operations strategy.
Overview
Syllabus
Strategy for Your Operations Management
- Course overview
- What are business operations?
- What is operations strategy?
- Why businesses need an operations strategy
- Football club strategy for operations excellence
- Mission > vision > strategy > goals > KPIs
- The big picture of business operations strategy
- Company strategy: Corresponding and coherent
- Four perspectives on operations strategy
- Objectives and corporate goals of operations
- Internal or owner objectives
- Prioritizing what the customer wants
- External or customer objectives
- Stakeholder management and requirements
- Strategic planning decisions
- Structural decisions
- Infrastructural decisions
- Trade-offs in operational decision making
- How to compete: Competitive positioning choices
- The Kano model: Maximizing customer satisfaction
- The 4Vs of operations management
- Operations improvement strategy
- Strategy deployment framework
- Follow your mission, achieve your vision
Taught by
Laurence Gartside