Operations Strategy for Business

Strategy for Your Operations Management

• Course overview

1. A Strategy for Operations

• What are business operations?
• What is operations strategy?
• Why businesses need an operations strategy
• Football club strategy for operations excellence

2. Context, Perspective, and Alignment

• Mission > vision > strategy > goals > KPIs
• The big picture of business operations strategy
• Company strategy: Corresponding and coherent
• Four perspectives on operations strategy

3. Prioritizing Your Objectives

• Objectives and corporate goals of operations
• Internal or owner objectives
• Prioritizing what the customer wants
• External or customer objectives
• Stakeholder management and requirements

4. Essential Strategic Choices

• Strategic planning decisions
• Structural decisions
• Infrastructural decisions
• Trade-offs in operational decision making

5. How to Compete

• How to compete: Competitive positioning choices
• The Kano model: Maximizing customer satisfaction
• The 4Vs of operations management

6. Taking Your Operations Strategy Further

• Operations improvement strategy
• Strategy deployment framework

Conclusion

• Follow your mission, achieve your vision