Learn how team measurement works, why and how you do it, and how to apply it to specific functions such as sales, operations, and finance.
Overview
Syllabus
Introduction
- Understanding performance metrics and measurement
- How to think about measurement
- Evaluating the value chain
- Quantitative vs. qualitative measures
- Products vs. services measurement
- Creating your own measures
- Absolutes, ratios, trends, and variances
- Measurement tools
- R&D performance
- Product development performance
- Procurement performance
- Inbound logistics performance
- Manufacturing operations performance
- Outbound logistics performance
- Service delivery performance
- Quality performance
- Marketing performance
- Sales performance
- Account management performance
- Pricing performance
- Customer support performance
- Service and repair performance
- Executive management performance
- Strategic planning performance
- Finance performance
- Legal performance
- Facilities performance
- IT performance
- HR performance
- Building reports and dashboards
- Measurement processes and practices
- Steps to building measurment competency
Taught by
Mike Figliuolo
