Learn the basics of the Information Technology Infrastructure Library (ITIL) and IT service management.
Overview
Syllabus
Introduction
- ITIL® unveiled: A journey begins
- Stand apart with ITIL® knowledge and certification
- What you should know
- Why learn ITIL® v3 when ITIL® 4 has been released?
- Why learn key ITIL® service management concepts?
- Key concepts of services
- Key concepts of IT service management (ITSM)
- ITIL® in a nutshell: What's unique
- How ITIL® fits in and why ITIL® 4
- What ITIL® means for your organization
- Why learn key ITIL® V3 concepts?
- Services, ITSM, the four Ps, and the service life cycle
- Terminology, key principles, and models
- ITIL® v3 service strategy processes
- ITIL® v3 service design processes
- ITIL® v3 service transition processes
- ITIL® v3 service operation processes
- ITIL® v3 service operation functions
- ITIL® v3 continual improvement process
- ITIL® v3 roles, technology, and architecture
- ITIL® v3 certification scheme
- Why learn key ITIL® 4 concepts?
- Why ITIL® 4?
- What to look for in ITIL® 4
- What's different in ITIL® 4 Foundation: Part 1
- What's different in ITIL® 4 Foundation: Part 2
- ITIL® 4 vs v3: Practices versus processes
- ITIL® 4: Service management four dimensions
- ITIL® 4: Service value system
- ITIL® 4: Service value chain
- ITIL® 4: Guiding principles
- ITIL® 4: 15 practices covered at the Foundation level, part 1
- ITIL® 4: 15 practices covered at the Foundation level, part 2
- ITIL® 4: Terminology and model
- ITIL® 4 certification scheme
- Preparing to pass the exam
- What the ITIL® exam is like
- ITIL® exam-taking strategies
- What to look for in ITIL® training
- Next steps on your ITIL® journey
Taught by
David Pultorak
