In a world of rapidly changing technology, it's more about how you use technology versus the technology itself. ITIL® is an IT service management framework that will help keep your organization on the right track.
Tech leaders need a fundamental understanding of the tools and technologies their teams use to build solutions. In this course, Managing IT Services with ITIL®, you will learn foundational knowledge of how you can use technology to help deliver quality services to your customers. First, you will learn what the ITIL® framework is all about. Next, you will discover how the IT Service Lifecycle can help you chart a path to successful delivery of IT based services. Finally, you will explore how to use this ITSM framework to help develop the appropriate roles in technology services. When you’re finished with this course, you will have the skills and knowledge of how ITIL®, as an IT Service Management framework, can boost your organization's productivity and relevance.
Topics:
Tech leaders need a fundamental understanding of the tools and technologies their teams use to build solutions. In this course, Managing IT Services with ITIL®, you will learn foundational knowledge of how you can use technology to help deliver quality services to your customers. First, you will learn what the ITIL® framework is all about. Next, you will discover how the IT Service Lifecycle can help you chart a path to successful delivery of IT based services. Finally, you will explore how to use this ITSM framework to help develop the appropriate roles in technology services. When you’re finished with this course, you will have the skills and knowledge of how ITIL®, as an IT Service Management framework, can boost your organization's productivity and relevance.
Topics:
- Why ITIL® Is Important
- Important ITIL® Vocabulary
- Core ITIL® Concepts
- The Role of a Leader in ITIL® and Team Structure
