Learn the art of giving and receiving feedback, in order to be an effective leader and create a culture of open communication.
Overview
Syllabus
Introduction
- Mastering the art of feedback
- What constitutes feedback?
- What is effective feedback?
- Why is feedback so important?
- Why is feedback so difficult?
- Informal vs. formal feedback
- Getting to know the primitive brain
- How brains learn
- Wired to connect
- What are communication patterns?
- To excel, you must know your patterns
- To excel, you must know others' patterns
- Addressing common biases
- Giving feedback up, down, and across
- Giving feedback cross-culturally
- Establishing solid relationships
- Three pillars of emotional intelligence
- Being a fierce advocate
- Building up trust
- A strong sense of integrity
- Do the prep work
- How to structure the conversation
- Follow-up and action plans
- The feedback decision tree
- Give them a hand
- Acknowledge understanding
- The future of feedback
Taught by
Linda Croyle and Madecraft
