Learn how to handle the unexpected crises that come up around information systems from a DevOps perspective.
Overview
Syllabus
Introduction
- Handling incidents with excellence
- What to expect from this course
- Why do I need incident management?
- The incident command system
- Scoping the problem
- Your incident toolchain
- Incident toolchain example
- Detecting and reporting incidents
- First response and escalation
- Incident communication with your users
- Communicating inside your organization
- Best practices for diagnosis and repair
- Cleaning up after
- Continuously improving
- Training and game days
- Implementation challenges
- Next steps
Taught by
Ernest Mueller
