Customer service operations are woven into every aspect of the supply chain, which is why developing skills that support high customer retention and satisfaction is key to a successful career in supply chain management. Whether you're working at the intersection of customer service and supply chain or working toward the SCPro™ certification , these courses can help. Tune in, pass the final exam, and earn your certificate.
- Understand customer service functions in supply chain.
- Define customer value and personas.
- Learn frameworks for managing customers globally.
