Conflict Resolution For Beginners

Introduction

• Resolving conflicts

1. Why Conflict Resolution Is Important

• Defining conflict
• Common reactions to conflict
• The effect of leadership on conflict
• Four steps for resolving conflict

2. Powerful Listening

• Listening for content
• Listening for values
• Listening for feelings
• Check for understanding

3. Responding

• Body language
• Responding vs. reacting
• Assertive vs. aggressive
• Compassionate vs. indifferent

4. Creating Conversation

• Engage rather than avoid
• Keep them talking
• Getting to the heart of it
• Summarizing using paraphrasing

5. Moving to Resolution

• Brainstorming solutions
• Testing solutions
• Getting to agreement
• Closing out the conversation

6. Dealing with Conflict in Action

• Conflict during crisis
• Chronic conflict
• Passive aggressive conflict
• Expected conflict

Conclusion

• Your path forward to resolve conflict