Overview
Syllabus
After participating in this event, learners should be better able to:
1. Learn five ways to transform conflict in order to preserve relationships.
2. Identify barriers to effective conflict management and strategies for overcoming these barriers.
3. Assess individual conflict styles (competing, collaborating, accommodating, avoiding or compromising) and describe the impact on communication.
4. Practice communication techniques such as active listening, open-ended questions, summarizing and reframing.
5. Determine appropriate intervention strategies for typical conflicts.
6. Apply effective strategies that will allow for preservation of relationships.