Learn how to build your communications skills and communicate more effectively in professional situations.
Overview
Syllabus
Introduction
- Communication for career success
- The four building blocks: People and perspective
- The four building blocks: Message
- The four building blocks: Context
- The four building blocks: Listening
- When you give an update
- Tool kit: Giving an update
- When you attend meetings
- Tool kit: Meetings
- When you want to build rapport
- Tool kit: Building rapport
- When you communicate digitally
- Tool kit: Digital communication
- Pitching your ideas
- Tool kit: Pitching your ideas
- When you are nervous
- Tool kit: Managing nervousness
- When you disagree with someone
- Tool kit: Managing disagreement
- When you are making an ask
- Tool kit: Making an ask
- When you are criticized or caught off guard
- Tool kit: Criticism
- Putting your communication skills into practice
Taught by
Brenda Bailey-Hughes and Tatiana Kolovou