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Communicating with Emotional Intelligence

via LinkedIn Learning

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Overview

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Learn how to develop your emotional intelligence to improve your communication and build stronger relationships.

Syllabus

Introduction

Communicate with emotional intelligence

1. Understanding Emotional Intelligence

What is emotional intelligence?
Why emotional intelligence matters

2. Communicating Self-Awareness and Self-Management

Communicate confidently and with tact
Manage your emotions

3. Empathizing and Building Relationships

Understand others' views
Switch perspectives
Balance empathy and accountability
Showing you're listening
Paraphrase messages in your response

Conclusion

Recognize emotional intelligence cues
Your EQ experiment

Taught by

Brenda Bailey-Hughes

Reviews

4.7 rating at LinkedIn Learning based on 11126 ratings

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