Communicating with Emotional Intelligence

Introduction

• Communicate with emotional intelligence

1. Understanding Emotional Intelligence

• What is emotional intelligence?
• Why emotional intelligence matters

2. Communicating Self-Awareness and Self-Management

• Communicate confidently and with tact
• Manage your emotions

3. Empathizing and Building Relationships

• Understand others' views
• Switch perspectives
• Balance empathy and accountability
• Showing you're listening
• Paraphrase messages in your response

Conclusion

• Recognize emotional intelligence cues
• Your EQ experiment