Learn how to develop your emotional intelligence to improve your communication and build stronger relationships.
Overview
Syllabus
Introduction
- Communicate with emotional intelligence
- What is emotional intelligence?
- Why emotional intelligence matters
- Communicate confidently and with tact
- Manage your emotions
- Understand others' views
- Switch perspectives
- Balance empathy and accountability
- Showing you're listening
- Paraphrase messages in your response
- Recognize emotional intelligence cues
- Your EQ experiment
Taught by
Brenda Bailey-Hughes