Communicating with Diplomacy and Tact

Introduction

• Becoming more diplomatic and tactful

1. Introducing Diplomacy and Tact

• Recognizing the need for diplomacy and tact
• Defining diplomacy and tact
• Describing the benefits of diplomacy and tact

2. The Tact-Diplomacy Model

• The tact-diplomacy model introduction
• Formulating messages
• Translating messages
• Being polite
• Timing your message effectively
• Crafting your message tactfully

3. Real-World Scenarios: What Tact and Diplomacy Look Like in the Workplace

• Introducing the scenarios in this chapter
• Addressing an email scenario
• Addressing a face-to-face scenario
• Addressing a group text scenario
• Addressing a phone scenario after a faux pas

4. Real-World Scenarios: Assessing Your Tact and Diplomacy Knowledge

• Introducing the scenarios in this chapter
• Responding to a tricky email
• Saying no tactfully
• Delivering challenging feedback
• Sharing good news tactfully

Conclusion

• Putting your diplomacy and tact into action