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Google

Dialogflow CX: Enable IVR Features for your Voice Agent

Google via Google Cloud Skills Boost

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Overview

Build a conversational agent that include IVR features that Dialogflow CX provides.

Syllabus

  • GSP967
  • Overview
  • Prerequisites
  • Setup and requirements
  • Task 1. Create your Dialogflow CX agent
  • Task 2. Restore the base Flight booker agent
  • Task 3. Review the base Agent
  • Task 4. Enable IVR features
  • Task 5. Handling error scenarios
  • Task 6. Add SSML support to your agent
  • Task 7. Optional: Testing the agent with Dialogflow CX phone gateway
  • Task 8. Set up a phone gateway
  • Task 9. (Optional) Exporting your agent
  • Congratulations!

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