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Trailhead

Grow Faster with CRM

Salesforce via Trailhead

This course may be unavailable.

Overview

Discover Salesforce CRM and how sales, service, and marketing can help your business.
  • Learn how to use customer relationship management (CRM) software to grow your business.
  • Grow your business, boost productivity, and make smart decisions with Sales Cloud.
  • Supercharge your agents with omni-channel tools and an intelligent service platform.
  • Explore our powerful suite of products and start building your digital marketing strategy.

Syllabus

  • Salesforce CRM
    • Get Started with Salesforce CRM
    • Navigate Around
  • Sales Cloud Basics
    • Get to Know Sales Cloud
    • Grow Your Business with Sales Cloud
    • Measure Sales Metrics that Matter
    • Learn About the Salesforce Platform Advantage
  • Service Cloud Basics
    • Get to Know the Service Cloud Platform
    • Resolve Cases Faster
    • Deliver Omnichannel Service
    • Learn About the Salesforce Platform Advantage
  • Marketing Cloud Basics
    • Get Started with Marketing Cloud
    • Learn About Marketing Cloud and the Customer Success Platform
    • Get the Most Out of Marketing Cloud

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