Service Cloud Courses and Certifications

Salesforce

Dive Into Service Cloud for Salesforce Admins

Enhance customer service with Service Cloud: set up knowledge bases, customize apps, streamline workflows, and enable multi-channel engagement for efficient case management.

• Trailhead
• 3 hours 30 minutes
• On-Demand
• Free Online Course

Salesforce

Service Cloud for Slack

Improve customer service using Service Cloud and Slack

• Trailhead
• 1 hour 45 minutes
• On-Demand
• Free Online Course

Salesforce Admin & Platform App Builder For Beginners

1408 ratings at Udemy

Want to pass Salesforce Administrator and Platform App Builder Certification Course? This course is all you need!

• Udemy
• 1 day 17 hours 58 minutes
• On-Demand
• Paid Course

The Complete Salesforce Advanced Administrator Certification

503 ratings at Udemy

A complete course covering the essentials for an advanced administrator (ADM 211) & helps pass certification (CRT 211)

• Udemy
• 28 hours
• On-Demand
• Paid Course

Salesforce Admin Practise exam pluse Full tutorial.

56 ratings at Udemy

Salesforce certification practise exam with tutorial

• Udemy
• 9 hours
• On-Demand
• Paid Course

Salesforce Introduction

Comprehensive introduction to Salesforce CRM, covering cloud basics, user setup, customization, and essential features for effective sales and customer service management.

• Coursera
• 4 hours 14 minutes
• On-Demand
• Free Online Course (Audit)

Salesforce Administrator Cert Prep: 3 Sales, Marketing and Service Applications

100 ratings at LinkedIn Learning

Learn how to administer the sales, marketing, and service applications in the Salesforce ecosystem, as you study for the third domain of the Salesforce Certified Administrator exam.

• LinkedIn Learning
• 2 hours 3 minutes
• On-Demand
• Free Trial Available

Salesforce

Manage Programs with Nonprofit Cloud

Improve your service delivery with Salesforce for Nonprofits.

• Trailhead
• 4-5 hours
• On-Demand
• Free Online Course

Salesforce

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

• Trailhead
• 12-13 hours
• On-Demand
• Free Online Course

Salesforce

Use Data Insights Across Salesforce

Leverage Data Cloud to enhance Salesforce functionality across Sales, Service, Commerce, and Marketing, unlocking valuable insights and enabling personalized customer experiences.

• Trailhead
• 50 minutes
• On-Demand
• Free Online Course

Salesforce

Informes, paneles y éxito del cliente en Salesforce

Aprende a utilizar Service Cloud, informes y paneles en Salesforce para mejorar el servicio al cliente, analizar datos de ventas y crear visualizaciones efectivas que apoyen la toma de decisiones del equipo.

• Coursera
• 1 day 7 hours 3 minutes
• On-Demand
• Free Online Course (Audit)

Salesforce Admin 201 Certification Training

Master Salesforce administration with hands-on training covering data models, security, automation, Sales and Service Cloud, reports, and advanced features for certification readiness.

• Edureka
• Finished
• $389.00

Salesforce

Integrate AWS and Salesforce

Learn tools and methods to ensure secure integration between Salesforce and AWS.

• Trailhead
• 6-7 hours
• Finished
• Free Online Course

Salesforce

Go Digital Fast with the Salesforce Customer 360

Discover how Salesforce can help you go digital fast, with bots, automation, CRM, and more.

• Trailhead
• 4-5 hours
• Finished
• Free Online Course

Salesforce

Explore Cloud Solutions for Partners

As a Salesforce partner, recommend the right products to solve any business challenge.

• Trailhead
• 1-2 hours
• Finished
• Free Online Course