This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.
Overview
Syllabus
- Course Introduction
- Introduce course learning objectives, prerequisites, and the importance of change management
- Change Management Methodology
- This module introduces the change management methodology and provides an overview of the purpose and deliverables of each phase within the methodology framework.
- Sponsorship and Engagement
- This module describes the workflow of the Sponsorship and Engagement workstream, as well as the requirements for the final deliverables of the workstream, which are the Sponsorship Assessment and the Sponsorship Engagement Plan.
- Organizational Analysis
- This module describes the workflow of the Organizational Analysis workstream, as well as the requirements for the final deliverable of the workstream, which is the Organizational Analysis.
- Communications
- This module describes the workflow of the Communications workstream, as well as the requirements for the final deliverable of the workstream, which is the Communications Plan.
- Training
- This module describes the workflow of the Training workstream, as well as the requirements for the final deliverable of the workstream, which is the Training Plan.
- Summary and Call to Action
- This module reviews the four phases in the change management methodology framework and provides resources to continue learning on this topic.
Taught by
Google Cloud Training
