Management Skills for Administrative Professionals (Live Online)

Enhance your performance with management and leadership capabilities.Who Should Attend:Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.Your immediate takeawayEffectively manage changing responsibilitiesCommunicate and negotiate with confidenceApply management and leadership skills to achieve continuous improvementThe support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive seminar gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.How you will benefit:Manage changing roles and responsibilities whether working with bosses, peers, team members or customersMeet dynamic work expectations by expanding your proactive capabilities Clearly and confidently communicate and negotiate to manage conflicts and achieve results Apply emotional intelligence and effective listening practices to your job Use strategic diplomacy to handle office politics, difficult people and demanding situationsWhat you will cover:Applying skills and strategies to manage personal and professional change dynamics Bringing about change even when faced with resistance Applying a systematic approach to plan and engage others in the change process Managing roles, responsibilities, and authority to meet goals Identifying and supporting differing work style preferences using new skills and best practices Recognizing and proactively using critical thinking to support achievement of team-based goals Applying a spectrum of priority setting and time management strategies to proactively accomplish skills Incorporating emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader Applying assertive communication using verbal and nonverbal behaviors Exhibiting confidence and influence using tested presentation models Analyzing conflict, office politics, and interactions with difficult people Defining the sources of conflict in the workplace Negotiating to empower yourself and others to achieve goalsCourse Outline:LEARNING OBJECTIVESManage Changing Roles and Responsibilities When Working with Bosses, Peers, Team Members, and CustomersMeet Dynamic Work Expectations Through Proactively Managing Time and PrioritiesCommunicate and Negotiate with Clarity and Confidence to Achieve Results and Manage ConflictsLESSON ONEManage ChangeApply Skills and Strategies to Manage Personal and Professional Change DynamicsUse Personal Change Management to Work More Effectively with and Through OthersBring About Change Even When Faced with ResistanceApply a Systematic Approach to Plan and Engage Others on the Change ProcessManage Roles, Responsibilities, and Team WorkIdentify and Leverage Roles, Responsibilities, and a Team Player Attitude to Manage Short- and Long-Term Tasks and ProjectsManage Roles, Responsibilities, and Authority to Meet GoalsIdentify and Support Differing Work Style Preferences Using New Skills and Best PracticesRecognize and Proactively Use Critical Thinking to Support Achievement of Team-Based GoalsLESSON TWOManage Time and PrioritiesApply a Spectrum of Priority Setting and Time Management Strategies to Proactively Accomplish SkillsEstablish a Systematic and Efficient Approach to WorkUse Prioritization StrategiesUse Time Management StrategiesManage Relationships and CommunicationAchieve Professional Confidence and Productive Workplace Relationships By Effectively Using Emotional Intelligence and Communication SkillsIncorporate Emotional Intelligence and Effective Listening Practices to Prepare to Be an Effective Colleague, Partner and LeaderApply Assertive Communication Using Verbal and Nonverbal BehaviorsExhibit Confidence and Influence Using Tested Presentation ModelsLESSON THREEAnalyze Conflict, Office Politics, and Interactions with Difficult People to Identify Appropriate Strategies to Manage and Negotiate Workable ResultsDefine the Sources of Conflict in the WorkplaceEmploy a Tactful Strategy to Handle Office Politics, Difficult People, and Demanding SituationsNegotiate to Empower Self and Others to Achieve GoalsAction PlanningReview Program Learnings and Apply Them to a Typical Workplace Activity in Preparation for Final Planning and Action PlanningReflect on Best Practices That Will Be Applied in the Near or Long Term