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Trailhead

Connect with Customers Using Financial Services Cloud

Salesforce via Trailhead

Overview

Use Financial Service Cloud features to collaborate with your customers.
  • Deliver connected custom experiences with the mortgage platform in Financial Services Cloud.
  • Learn how the insurance platform can help deliver connected customer experiences.
  • Deliver connected customer experiences with the insurance platform.
  • Use the insurance data model to plan, manage, and track your insurance business.
  • Help financial advisors and wealth managers gain a holistic view of client portfolios.
  • Share confidential client data in a secure and compliant manner.
  • Use Interaction Summaries to capture and share structured meeting notes.
  • Customize field sets and custom metadata types to support customers better.
  • Get a 360-degree view of customer relationships with contextual actions.
  • Manage your branches and track their performance with Branch Management.

Syllabus

  • Mortgage Mastery with Financial Services Cloud
    • Say Hello to Mortgages for Financial Services Cloud
    • Set Up Basic User Access to Mortgage Features
    • Set Up Advanced User Access to Mortgage Features
    • Set Up Borrower Access to Mortgage Applications in Experience Cloud Sites
    • Enable Document Tracking and Approvals
  • Insurance Agent Console for Sales and Service
    • Get Started with Insurance Agent Console
    • Give Sales Agents a 360-Degree View of Policyholders
    • Create a New Life Event
    • Review the Policies Tab
    • Give Service Reps a 360-Degree View of Policyholders
    • Automate Repetitive Business Processes with Salesforce Flow
  • Insurance for Financial Services Cloud Admin Essentials
    • Say Hello to Insurance for Financial Services Cloud
    • Get Started with Admin Essentials
    • Set Up Advanced Access to Insurance Features
    • Enable Distributor Performance Management
    • Set Up Producers
    • Set Up a Portal for Independent Insurance Agents
  • Insurance for Financial Services Cloud Data Model Basics
    • Get to Know the Insurance Data Model
    • Explore Insurance Policy Coverage, Assets, and Transactions
    • Relate Producers, Policies, and Legal Entities
    • Say Hello to Insurance Claims
    • Understand Your Clients to Serve Them Better
  • Record Rollups in Financial Services Cloud
    • Meet Record Rollups
    • Configure Record Rollups
  • Compliant Data Sharing in Financial Services Cloud
    • Get Started with Compliant Data Sharing
    • Set Up Compliant Data Sharing
    • Set Up Participants
    • Set Up a Financial Deal Record
  • Interaction Summaries in Financial Services Cloud
    • Learn About Interaction Summaries
    • Set Up Interaction Summaries
    • Work with Interaction Summaries
  • Financial Services Cloud Setup Essentials
    • Improve User Experience with Field Sets
    • Deliver Additional Features with Custom Metadata Types
  • Actionable Relationship Center in Financial Services Cloud
    • Get Started with Actionable Relationship Center
    • Set up Actionable Relationship Center
    • Set up CDS and ERI
    • Take Action With Actionable Relationship Center
  • Branch Management in Financial Services Cloud
    • Get Started with Branch Management
    • Prepare Your Org for Branch Management
    • Set Up Branch Units and Bankers
    • Prepare Your Org for Record Association Builder
    • Bank with Branch Management

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