This course provides opportunities for you to practice how to transform disagreements into opportunities for growth and innovation. By engaging in constructive debate, practicing active listening, acting with courage, and using diplomacy, you will learn to navigate conflicts effectively. Mastering these skills helps avoid dysfunctions and fosters a culture of open communication and collaboration.
Overview
Syllabus
- Lesson 1: Engaging in Constructive Debate
- Constructive Debate in Teams
- Constructive Debate Techniques
- Effective Communication in Team Disagreements
- Lesson 2: Practicing Active Listening During Disagreements
- Active Listening During Disagreements
- Active Listening for Workflow Efficiency
- Effective Team Brainstorming
- Lesson 3: Acting with Courage
- Speaking Up for Teammates
- Courageous Conversations in Team Settings
- Standing By Convictions
- Lesson 4: Using Diplomacy During Conflict
- Effective Conflict Resolution in Meetings
- Navigating Conflict with Diplomacy
- Diplomatic Conflict Resolution Practice
