The Role of Empathy in Vulnerability Disclosure Practices for Software Vendors - 2017

The Role of Empathy in Vulnerability Disclosure Practices for Software Vendors - 2017

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Intro

1 of 25

1 of 25

Intro

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The Role of Empathy in Vulnerability Disclosure Practices for Software Vendors - 2017

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  1. 1 Intro
  2. 2 Certifications
  3. 3 Good Standards
  4. 4 Product Security Advisory
  5. 5 SelfService Portal
  6. 6 Timeline
  7. 7 Customer Report
  8. 8 Vulnerability triage
  9. 9 Pizza
  10. 10 Patching
  11. 11 Interim release
  12. 12 User personas
  13. 13 Garys needs
  14. 14 No evidence
  15. 15 False positives
  16. 16 Customer remediation
  17. 17 Testing qualification
  18. 18 Vulnerability disclosure playbook
  19. 19 Internal communications
  20. 20 Timing
  21. 21 Customer feedback
  22. 22 The right amount of time and effort
  23. 23 Summary
  24. 24 Conclusion
  25. 25 Questions

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