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SelfService Portal
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Classroom Contents
The Role of Empathy in Vulnerability Disclosure Practices for Software Vendors - 2017
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- 1 Intro
- 2 Certifications
- 3 Good Standards
- 4 Product Security Advisory
- 5 SelfService Portal
- 6 Timeline
- 7 Customer Report
- 8 Vulnerability triage
- 9 Pizza
- 10 Patching
- 11 Interim release
- 12 User personas
- 13 Garys needs
- 14 No evidence
- 15 False positives
- 16 Customer remediation
- 17 Testing qualification
- 18 Vulnerability disclosure playbook
- 19 Internal communications
- 20 Timing
- 21 Customer feedback
- 22 The right amount of time and effort
- 23 Summary
- 24 Conclusion
- 25 Questions
