Knowledge Management Courses and Certifications

ServiceNow Administration UI16 Certification Course

2 reviews

ServiceNow is a free, cloud-based service that lets you manage your profile pictures, reports, and more. It's available in English, French, Spanish, and German. The latest version of the software is available on the Google Play store. It includes the fol…

• YouTube
• 6 hours
• On-Demand
• Free Online Course

Deakin University;  Coventry University

Investigating Innovation

48 ratings at FutureLearn

What is innovation and why is being innovative important in your personal and professional life? Find out with this online course.

• FutureLearn
• 2 weeks, 10 hours a week
• On-Demand
• Free Online Course (Audit)

Streamline your customer service with Microsoft Dynamics. Explore the service hub and learn how to create and manage cases, escalate issues, report resolutions, and more.

• LinkedIn Learning
• 2-3 hours
• On-Demand
• Free Trial Available

IT Service Desk: Service Management

497 ratings at LinkedIn Learning

Boost the value of your IT services by learning how to implement the latest service management best practices and processes.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Customer Service: Knowledge Management

424 ratings at LinkedIn Learning

Deliver better customer experiences by learning how to keep your organization’s knowledge base up to date with easy-to-find, useful information.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Project Management Foundations: Integration

371 ratings at LinkedIn Learning

Accelerate your project's performance by mastering integration management. Gain tactical knowledge on how to integrate all the components of a project to make it successful.

• LinkedIn Learning
• On-Demand
• Free Trial Available

IT Service Desk Careers and Certifications: First Steps

237 ratings at LinkedIn Learning

Explore different careers and certifications that can help you start an IT career or advance your existing IT service desk career.

• LinkedIn Learning
• 2-3 hours
• On-Demand
• Free Trial Available

Data Science Foundations: Knowledge Graphs

109 ratings at LinkedIn Learning

Improve your handling of information with knowledge graphs. This course covers knowledge graph tools, as well as how to network your databases and build a digital knowledge base.

• LinkedIn Learning
• On-Demand
• Free Trial Available

IIT Roorkee;  NPTEL

Training of Trainers

Learn to manage knowledge and adapt to new organizational structures with IIT Roorkee. Explore training needs, design, methods, and evaluation over 12 weeks. Ideal for postgraduates and faculty. No prerequisites.

• Swayam
• 12 weeks
• On-Demand
• Free Online Course

Leading Globally

76 ratings at LinkedIn Learning

Learn how to maximize benefits and minimize risks at an international company. Discover how to connect with the local market, manage across cultures, and develop global leaders.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

ระบบสารสนเทศกับการจัดการความรู้ในยุคดิจิทัล | Information System and Knowledge Management in the Digital Age

รายวิชาเรียนตามอัธยาศัย รายวิชานี้ได้ปรับรูปแบบการจัดการเรียนการสอน เป็น "การเรียนรู้ด้วยตนเองตามอัธยาศัย (Self-Paced)" คำอธิบายรายวิชา ความหมายข้อมูล สารสนเทศและความรู้ องค์ประกอบของระบบสารสนเทศ ประเภทความรู้ ระบบสารสนเทศเพื่อการจัดการในองค์กร ความหมาย ประเภท ระดับและประโยชน์ของการจัดการค…

• ThaiMOOC
• On-Demand
• Free Online Course

Creating ServiceNow Knowledge Bases

22 ratings at Pluralsight

This course will teach you how to create knowledge articles in a way that can help users with information, troubleshooting, or task resolution.

• Pluralsight
• 1 hour
• On-Demand
• Free Trial Available

Microsoft Dynamics 365 for Customer Service

19 ratings at Pluralsight

Dynamics 365 for Customer Service enables companies to build strong relationships with their customers by providing excellent service. This course will guide you through the fundamentals of this important part of the platform.

• Pluralsight
• 1-2 hours
• On-Demand
• Free Trial Available

Building and Configuring a Salesforce Community Cloud Experience without Code

20 ratings at Pluralsight

This course will teach you tactical, practical skills to facilitate the development and configuration of a Salesforce site with Salesforce Experience Cloud.

• Pluralsight
• 2 hours 18 minutes
• On-Demand
• Free Trial Available

Closing out Project Work

Projects are unique in that they come to an end once specific objectives have been met. This course explores the process of declaring work done, transferring created value on to others, and capturing wisdom gained along the way for future endeavors.

• Pluralsight
• 1 hour 26 minutes
• On-Demand
• Free Trial Available