What you'll learn:
- The main capabilities you need to build and run for effective use of technology in HR that drives productivity and improves employee experience
- Real examples from a world class case study of a large bank in Africa that pioneered user friendly, mobile technology for its 40,000 employees
- How an HR shared services function uses technology to effectively support the rest of the organisation in lifting HR to new heights of performance
- The 80/20 principle for your employee portal as a single, intuitive entry point for every process and information they need
- Well orchestrated onboarding solution clearly showing where any potential or new employee is in the process
- Events-driven one stop shop of information that supports decision making through effective knowledge management
- Task management solution that shared services need to manage, track and trace employee queries
- How to design a knowledge base using frequently asked questions and high volume queries
- Bring everything together for the employee: policies, procedure manuals, links to systems and easy-to-use workflow
- How a mature knowledge base is critical for consulting services but corporates are still developing theirs
- Searchable and comprehensive database of HR policies, rules and training manuals which are available in-process
- The employee lifecycle begins during the talent acquisition stage and how technology supports this
- The importance of intuitive user screens for employees to navigate as casual users of the main HR system
- How service level agreements integrate into case management tools and reporting on shared service performance
- Treating employees like customers to constantly get and use their feedback to improve the support they need
- The four main mobile technology protocols and how to choose one; USSD, SMS, App and .mobi
- Reducing paperwork and manual processes with automation and once-only capture of information
Get instant access to worksheets, follow along, and keep for reference
Introduce yourself to our community of students in this course and tell us your goals
Encouragement and celebration of your progress every step of the way: 25% > 50% > 75% & 100%
Over 5 hours of clear and concise step-by-step instructions, lessons, and engagement
What others are saying:
"The course provides me with the best practices in the HR Industry and the upcoming trends in HR" - Rohini B.
"I can concur that these pillars will surely make HR technology a true enable in any business. As Peter mentioned, it is critically important that the HR practitioners are true ambassadors of the technology being offered and actively drive/ pursue the further enabling thereof." - Bernard D.
"Fascinating insights into the practical aspects of Peter's 5 Pillar Framework. I love the fact that he always uses real-life examples in his courses - no theory here! Thank you, Peter!" Janet A.
"Awesome stuff, really valuable information." - Josephine
“The course is fantastic" - Lyle
This course presents the 5 pillar framework and world-class case study for developing HRtechnology that best supports your employees and an HRshared services team. You will learn about employee self-service, case management, portals, knowledge management, and talent acquisition. The course also teaches mobile technology for employees, and automation for shared services, and there is a case study that shows how all of these were successfully put into practice.
Become a better HRprofessional today by learning about all of these fundamentals of how to create world-class employee solutions
Employee expectations of slick and simple technology are based on their experience in their own lives
User interface design thinking that is based on the volumes of employee transactions and queries
Mobile technologies such as SMS, USSD, App, and Mobi for delivering convenience to employees
Technology as an enabler of employee experience, and how it needs to work seamlessly with an HRsupport function
How you can automate, digitize and improve employee support processes with fit-for-purpose technology and solutions
The use of technology in acquiring new talent into your organization and how to treat new employees like new customers
Cost reduction in shared services and across an HRfunction in a medium to large organization
How to choose the right mobile strategy for rolling out a new employee self-service front end
The importance of de-cluttering and re-arranging screens to improve employee's user experience
Tracking and tracing of employee queries using solutions that manage hand-offs and produce meaningful management information
How to improve case management processes with immediate customer feedback
Self-service solutions for employees and how to improve their experience of all the HR functions they need
The importance of combining systems into a single, consolidated portal for employees
How technology needs to bring all the automated HR support functions together into an intuitive user experience
Saving time and money in a shared services environment by empowering employees with self-help when they need it
The importance of integrating HR systems like Oracle with recruitment platforms like LinkedIn
How a knowledge management system should work and what employees will expect from it
The widespread use of Sharepoint for company intranets and how its new features support advanced employee portals
Take advantage of my experience in actually building and running these solutions for an organization of 40,000 employees. I've packaged all my skills into this course to provide you with an incredible learning experience and help you become a better HRprofessional. Regardless of your knowledge of HRTechnology, if you are interested in how to better leverage technology for HR then this course will help you!
What you’ll learn
The main capabilities you need to build and run for effective use of technology in HR that drives productivity and improves employee experience
Real examples from a world-class case study of a large bank in Africa that pioneered user-friendly, mobile technology for its 40,000 employees
How an HR shared services function uses technology to effectively support the rest of the organization in lifting HR to new heights of performance
The 80/20 principle for your employee portal as a single, intuitive entry point for every process and information they need
Well orchestrated onboarding solution clearly shows where any potential or new employee is in the process
Events-driven one-stop shop of information that supports decision-making through effective knowledge management
Task management solution that shared services need to manage, track and trace employee queries
How to design a knowledge base using frequently asked questions and high-volume queries
Bring everything together for the employee: policies, procedure manuals, links to systems, and easy-to-use workflow
How a mature knowledge base is critical for consulting services but corporates are still developing theirs
Searchable and comprehensive database of HR policies, rules and training manuals that are available in-process
The employee lifecycle begins during the talent acquisition stage and how technology supports this
The importance of intuitive user screens for employees to navigate as casual users of the main HR system
How service level agreements integrate into case management tools and reporting on shared service performance
Treating employees like customers to constantly get and use their feedback to improve the support they need
The four main mobile technology protocols and how to choose one; USSD, SMS, App and .mobi
Reducing paperwork and manual processes with automation and once-only capture of information
Contents and Overview
You'll start with Pillar #1: Employee Portal - One Stop Shop For Employee Information & Processes; Pillar #2: Knowledge Base - Comprehensive Database Of Company Information; Pillar #3: Acquisition - First Step In Your Employee Lifecycle; Pillar #4: Self Service - Feature Rich, Intuitive Single Source Of HR Functions; Pillar #5: Case Management - Query Workflow Management For Employee Support;
We will also cover Introduction To A Successful Implementation Of HR Technology In A Finance Firm; User Friendly HR Technology; Delivering Intuitive Navigation For Employees; Delivering Self-Service HR Technology On Mobile Devices Benefits Employees; Achieving Automation With HR Technology Reduces Costs And Improves Service;
This course will also tackle Learn Digital Transformation Intro; Learnings Digital Transformation; The Idea of Strategic Ambidexterity; Learnings- Digital Transformation ; Self Disruption; Learning Digital Transformation: Agile and Customer Experience; Learning Digital Transformation: Talent and Beyond the core; Learn Digital Disruption intro; Learning Digital Disruption; Digital Winners and Losers; Opinion on Digital Disruption on Africa; Learn Digital Disruption ; Experimental Growth; Learn Digital Disruption ; banking , discontinuity of innovation and cloud; Managing technology in the age of disruption and digitization;
Then you'll get extra webinars on Digital Disruption and Digital Transformation
You'll get premium support and feedback to help you become more confident with finance!
Our happiness guarantee...
We have a 30-day 100% money-back guarantee, so if you aren't happy with your purchase, we will refund your course - no questions asked!
We can't wait to see you on the course!
Enroll now, and we'll help you improve your HRTechnology skills!
Peter
