Customer Success Management Courses and Certifications

Customer Success: How to Reduce Churn and Increase Retention

1193 ratings at Udemy

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Microcredential

Fundamentos da Gestão do Sucesso do Cliente

Aprenda a maximizar o uso de tecnologia, melhorar a experiência do usuário e alcançar objetivos de negócio, estabelecendo relações de longo prazo baseadas em assinatura e receita recorrente.

• Coursera
• 17 weeks, 8 hours a week
• On-Demand
• Paid Course
• 4 courses

Salesforce;  Pathstream

Reports, Dashboards, and Customer Success in Salesforce

202 ratings at Coursera

Learn to leverage Salesforce Service Cloud for customer support, create custom reports with filters, and visualize data using charts and dashboards to improve sales team performance and customer relationships.

• Coursera
• 1 day 6 hours 37 minutes
• On-Demand
• Free Online Course (Audit)

Great Learning

Customer Management

1 review

Explore customer management fundamentals, CRM software, and strategies for enhancing customer experience and loyalty. Learn to differentiate between CRM, customer experience, and customer success management.

• YouTube
• 44 minutes
• On-Demand
• Free Video

Customer Success Management Fundamentals

4117 ratings at LinkedIn Learning

New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.

• LinkedIn Learning
• 58 minutes
• On-Demand
• Free Trial Available

Onboarding and Adoption Best Practices for Customer Success Management

860 ratings at LinkedIn Learning

Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for. This course explains how to guide a customer through these stages.

• LinkedIn Learning
• 1 hour 16 minutes
• On-Demand
• Free Trial Available

Engagement Preparation Best Practices for Customer Success Management

390 ratings at LinkedIn Learning

Learn about the essential preparatory research and analysis work that customer success managers should undertake when preparing for a new customer engagement.

• LinkedIn Learning
• 55 minutes
• On-Demand
• Free Trial Available

Value Realization Best Practices for Customer Success Management

318 ratings at LinkedIn Learning

Learn how to determine a customer’s required outcomes and measure activities and outputs to prove the value of your solution in helping to attain those outcomes.

• LinkedIn Learning
• 1 hour 5 minutes
• On-Demand
• Free Trial Available

Avoiding Common Pitfalls in Customer Success Management

240 ratings at LinkedIn Learning

Gain essential information about the most common problems, mistakes, and barriers to success in customer success management (CSM), as well as guidance on how to avoid them.

• LinkedIn Learning
• 36 minutes
• On-Demand
• Free Trial Available

The Complete Customer Success Manager (CSM) Course

212 ratings at Udemy

Master Customer Success: Strategies, Skills, and Metrics for Success

• Udemy
• 7 hours 11 minutes
• Finished
• Paid Course

Engagement Evaluation Best Practices for Customer Success Management

175 ratings at LinkedIn Learning

Learn how to evaluate your work as a CSM—and customer engagement overall—to determine what went well and what didn’t, as well as how to use this to improve future performance.

• LinkedIn Learning
• 36 minutes
• On-Demand
• Free Trial Available

O Mundo dos Negócios das Subscrições

Explore a transição de produtos para serviços por assinatura, aprendendo modelos de negócios, formatos de contratos e estratégias para maximizar o valor da empresa e garantir o sucesso do cliente.

• Coursera
• 1 day 8 hours 46 minutes
• On-Demand
• Free Online Course (Audit)