Customer Success Courses and Certifications

Coursera Instructor Network

How to Develop an Account Strategy

Learn to develop effective account strategies, maximize customer value, and drive business growth through customer-centric approaches and practical industry insights.

• Coursera
• 2 hours 7 minutes
• On-Demand
• Paid Course

Introdução ao Customer Success

1826 ratings at Udemy

Conheça os princípios básico sobre o atendimento focado no sucesso do cliente

• Udemy
• 1 hour 23 minutes
• On-Demand
• Free Online Course

Customer Success: Conociendo al cliente

26 ratings at Coursera

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad a largo plazo. Desarrolla habilidades en negociación, liderazgo y gestión para mejorar la experiencia del cliente.

• Coursera
• 15 hours 33 minutes
• On-Demand
• Free Online Course (Audit)

Making the Most of User Feedback: Spot Trends & Take Action with NPS | Learn with Typeform

Learn to leverage Net Promoter Score (NPS) for actionable insights. Discover how to gather, process, and act on user feedback to improve your business using Typeform's proven methodology.

• Skillshare
• 30 minutes
• On-Demand
• Free Trial Available

Customer Success: Conociendo al Cliente

15 reviews

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad. Desarrolla habilidades en negociación, liderazgo y gestión para ofrecer experiencias exitosas y rentabilidad sostenible.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Success Manager: Fundamentals to your CSM career

6477 ratings at Udemy

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

• Udemy
• 1 hour 53 minutes
• On-Demand
• Paid Course

Salesforce Microcredential

Salesforce Sales Operations

Master Salesforce fundamentals for entry-level sales roles. Learn CRM basics, lead and opportunity management, customer success strategies, and data analysis through reports and dashboards.

• Coursera
• 17 weeks, 7 hours a week
• On-Demand
• Paid Course
• 4 courses

Customer Success: Build Cross-Functional Relationships

2462 ratings at Udemy

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Customer Success | How to Listen to Today's Customers

2398 ratings at Udemy

Learn to create a winning social media strategy by understanding customer engagement, analyzing data, and implementing proven tactics for business success.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Fundamentals of Real Customer Success

2280 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

HubSpot

Sales Enablement

Develop a marketing-driven sales enablement strategy, aligning teams, connecting with buyers, using content effectively, and leveraging automation tools for continued customer success.

• Coursera
• 1 day 3 hours 2 minutes
• On-Demand
• Free Online Course (Audit)

The SLACK Playbook Masterclass : SLACK, Your Digital H.Q.

126 ratings at Udemy

ATTENTION SOLOPRENEURS: When Your Work Communication Flows, Customer Success Grows!

• Udemy
• 9 hours
• On-Demand
• Paid Course

Six Sigma Training & Methodology

Learn essential Six Sigma principles and methodologies to improve organizational processes, enhance customer success, and achieve operational excellence through comprehensive, engaging lessons.

• Study.com
• 8 hours 16 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

GenerativeAI for Customer Success

Leverage GenAI to enhance customer success strategies, streamline support processes, and boost engagement. Learn to overcome ethical challenges and integrate AI into your workflow.

• Coursera
• 1 hour 54 minutes
• On-Demand
• Paid Course

Sales: Customer Success

1727 ratings at LinkedIn Learning

Learn why "customer success"—a service approach that goes beyond sales and marketing—is the key to maximizing customer lifetime value.

• LinkedIn Learning
• 59 minutes
• On-Demand
• Free Trial Available