Customer Needs Courses and Certifications

如何结构化梳理客户需求

系统讲解了企业客户需求的四大模块、三个要点，介绍了完善客户需求单的操作流程，分享了以赢单为导向，挖掘客户需求的方法与案例

• XuetangX
• On-Demand
• Free Online Course

Customer Success: Conociendo al Cliente

15 reviews

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad. Desarrolla habilidades en negociación, liderazgo y gestión para ofrecer experiencias exitosas y rentabilidad sostenible.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

How to Create New Markets - Bridge the Gap Between Business Growth & Customer Need

1 review

Explore strategies for creating innovative products that address unmet customer needs, focusing on market research, packaging, distribution, and marketing to improve success odds.

• YouTube
• 45 minutes
• On-Demand
• Free Online Course

Customer Centric Innovation

49 ratings at Coursera

Develop a holistic understanding of customer-centric innovation, from capturing customer needs to implementing effective strategies for successful product development and adoption.

• Coursera
• 7 hours 24 minutes
• On-Demand
• Free Online Course (Audit)

Startup Selling: Sell More Stuff

112 ratings at Udemy

Build Your Sales Process with the Sales Model Canvas

• Udemy
• 2 hours 34 minutes
• On-Demand
• Free Online Course

Marketing Essentials

Make your marketing successful by learning how to work with your customers, your media channels, and the changing landscape.

• FutureLearn
• 4 weeks, 1 hour a week
• On-Demand
• $134.00

Learning Design Thinking

3160 ratings at LinkedIn Learning

Get introduced to design thinking, a human-centered methodology and approach that helps you uncover the needs of customers, create innovative solutions, and improve your products.

• LinkedIn Learning
• 33 minutes
• On-Demand
• Free Trial Available

Business Acumen for Project Managers

2687 ratings at LinkedIn Learning

Learn core strategic and business management skills that can help to bolster your business acumen. Discover how to align your projects with the larger purpose of your organization.

• LinkedIn Learning
• 1 hour 10 minutes
• On-Demand
• Free Trial Available

Customer Experience (CX) Foundations

969 ratings at LinkedIn Learning

Gain a sound basis of knowledge to further your customer experience strategies and skills.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

Exploring Strategy & Vision

13 ratings at Pluralsight

Building products that help customers is a top priority for most businesses. This course will take you through the journey of creating a product roadmap and a product strategy that will align with your business goals.

• Pluralsight
• On-Demand
• Free Trial Available

Driving Business Growth Through Customer-Centricity

13 ratings at LinkedIn Learning

Embed the requisite customer focus into daily operations and place customer needs at the heart of every decision—driving customer loyalty, competitive advantage and revenue growth.

• LinkedIn Learning
• 1 hour 6 minutes
• On-Demand
• Free Trial Available

Exploring Envisioning Outcomes

This is a course on creating product strategy to drive outcomes. This course will teach you how to create a product strategy, understand your customer’s jobs to be done, and assess opportunities in order to deliver outcomes.

• Pluralsight
• 55 minutes
• On-Demand
• Free Trial Available

Creating Holistic Product Strategies

The best product concepts appeal to both your customers and your own business. This course will teach you how to create a viable product strategy and navigate the tensions between your customer’s needs and your own business’s needs.

• Pluralsight
• 1-2 hours
• On-Demand
• Free Trial Available

Exploring Product Discovery Foundations

This course will teach you how product managers use discovery to learn and communicate the value proposition for their products. Learn how discovery helps product managers solve problems worth solving and build products worth building.

• Pluralsight
• On-Demand
• Free Trial Available

Business Analysis Techniques for Product Owners (IIBA®-CPOA)

This course will teach you about specific skills and techniques used in product ownership analysis to structure the work of product teams, ensure results address customer needs, and verify work is structured in a way that optimizes value creation.

• Pluralsight
• 2 hours 42 minutes
• On-Demand
• Free Trial Available