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LinkedIn Learning

Customer Experience (CX) Foundations

via LinkedIn Learning

Overview

Gain a sound basis of knowledge to further your customer experience strategies and skills.

Syllabus

Introduction
  • Getting started in your CX journey
1. Define Customer Experience (CX) Success
  • Clarifying customer experience (CX)
  • Leading customer experience management to make magic
  • Defining customer experience success for your business
  • Connecting CX to your business goals
2. Identifying Customer Needs
  • Embracing the voice of the customer
  • Leveraging operational data to inform your CX strategy
  • Leveraging customer experience management to make magic
  • Providing inclusive customer experiences
3. Collaborate for Better CX
  • CX is not a department
  • Communicating results
  • Building a CX team
  • Deciding who should own CX
4. Differentiate with CX
  • Customer experience as a way to do business
  • The ROI of CX: Building a case
  • Connecting employee experience to customer experience
  • Staying ahead with CX
Conclusion
  • Continuing to build and hone your CX skills

Taught by

Jeannie Walters

Reviews

4.8 rating at LinkedIn Learning based on 969 ratings

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