Customer Relationship Management Courses and Certifications

Microcredential

Google Digital Marketing & E-commerce

Gain in-demand digital marketing and e-commerce skills, learn industry tools, and build a portfolio. Prepare for an entry-level job in under six months, with no prior experience required.

• Coursera
• On-Demand
• Paid Course
• 7 courses

Coursera Instructor Network

Fundamentals of Customer Acquisition Management

Explore customer acquisition strategies, branding principles, and analytics to attract and retain customers. Learn to craft effective campaigns, leverage market advantages, and make data-driven decisions across channels.

• Coursera
• 1 hour 44 minutes
• On-Demand
• Paid Course

Work with Gemini Models in BigQuery

Learn to leverage Gemini models in BigQuery for generative AI tasks, focusing on customer relationship management. Gain hands-on experience with SQL queries and Python notebooks.

• Coursera
• 3 hours 58 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

Software Sales

Master software sales strategies, from market analysis to customer relationship management, equipping you with essential skills to thrive in competitive tech markets and drive significant growth for software products.

• Coursera
• 2 hours
• On-Demand
• Paid Course

Migrating SAP Workloads to AWS

Learn how to migrate SAP workloads to AWS Cloud, improving performance and reducing costs. Explore the migration process, relevant AWS services, and tools through a fictional company case study.

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Microsoft Copilot for Sales

Unlock sales potential with AI: Deepen customer understanding, optimize lead generation, craft compelling content, automate tasks, and make data-driven decisions using Microsoft Copilot for Sales.

• Coursera
• On-Demand
• Paid Course
• 3 courses

Packt

ChatGPT for Salesforce Development

Enhance Salesforce development with AI: automate flows, create Batch Apex classes, implement triggers, and craft validation rules using ChatGPT for increased efficiency and productivity.

• Coursera
• 3 hours 7 minutes
• On-Demand
• Free Online Course (Audit)

Copilot for Sales

Revolutionize your sales process with AI-powered automation, insights, and streamlined communication. Master email drafting, meeting management, content creation, and knowledge retrieval to boost productivity and drive growth.

• Coursera
• 6 hours 43 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

GenAI for Sales Teams

Unlock the power of GenAI to revolutionize sales processes, boost productivity, and drive innovation. Learn to leverage AI-driven tools for personalized customer engagement and data-driven insights.

• Coursera
• 2 hours 16 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

Salesforce Design Mastery: CRM Customization

Master Salesforce customization to optimize CRM for your organization. Learn to tailor the platform, enhance user experience, and implement effective security measures using declarative tools.

• Coursera
• 2 hours 37 minutes
• On-Demand
• Paid Course

LearnKartS

Lightning App Builder

Build custom Salesforce apps with Lightning App Builder. Master page layouts, components, and user experiences for desktop and mobile. Align with Platform App Builder certification requirements.

• Coursera
• 4 hours 17 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Reports, Dashboards, and Deployment

Learn to create insightful reports and dashboards, and master deployment techniques in Salesforce. Gain skills to analyze data, visualize trends, and efficiently manage customizations across environments.

• Coursera
• 8 hours 58 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Salesforce Introduction and Setup

Comprehensive introduction to Salesforce platform, covering basics, interfaces, data modeling, and customization. Ideal for new users and aspiring administrators seeking to build a strong foundation.

• Coursera
• 6 hours 27 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS

Security and Automation

Master Salesforce security features and process automation tools to enhance data protection and streamline business operations efficiently.

• Coursera
• 5 hours 6 minutes
• On-Demand
• Free Online Course (Audit)

LearnKartS Microcredential

Salesforce Platform App Builder

Comprehensive training for Salesforce Platform App Builder certification, covering fundamentals, security, automation, Lightning App Builder, and deployment strategies with hands-on practice and exam preparation.

• Coursera
• On-Demand
• Paid Course
• 4 courses