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Coursera

Fundamentals of Customer Acquisition Management

Coursera Instructor Network via Coursera

Overview

Designed for beginners, this course bridges foundational theories with actionable strategies, enabling learners to navigate the complexities of attracting and retaining customers in today's dynamic market. Participants will explore various acquisition channels, the crucial role of branding and data, and the science behind measuring and refining acquisition efforts. Through theoretical insights and real-world case studies, this course equips learners with the skills to craft effective acquisition strategies, leverage branding for market advantage, and utilize analytics for informed decision-making across different channels. This course targets Marketing Coordinators, Brand Managers, Small Business Owners, Digital Marketers, and Start-up Founders seeking to deepen their understanding of customer acquisition strategies. These professionals, responsible for brand presence, customer engagement, and growth, will gain practical insights through real-world applications and case studies, enabling them to enhance brand loyalty and engagement immediately. Participants should have a basic understanding of marketing concepts and an eagerness to expand their knowledge of branding and digital marketing avenues. While no prior detailed knowledge of customer acquisition is necessary, an interest in exploring new strategies and tools for engaging customers is essential. The course is designed to build on foundational marketing knowledge and guide learners through more advanced techniques and practices, making it suitable for those looking to take their marketing skills to the next level. By the end of this course, participants will explore the fundamentals of customer acquisition and understand its strategic importance in building strong relationships with their audiences. They will examine key branding principles and their impact on customer engagement throughout the marketing funnel. Additionally, learners will analyze successful customer acquisition cases from various industries, gaining insights into effective strategies. The course will also equip participants with analytical tools to measure and enhance their acquisition efforts, enabling them to apply these techniques to their own marketing campaigns for improved results.

Syllabus

  • Fundamentals of Customer Acquisition Management
    • Welcome to the course "Fundamentals of Customer Acquisition Management"! Designed for beginners, this course bridges foundational theories with actionable strategies, enabling learners to navigate the complexities of attracting and retaining customers in today's dynamic market. Participants will explore various acquisition channels, the crucial role of branding and data, and the science behind measuring and refining acquisition efforts through real-world case studies.

Taught by

Vanesa Robles

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